DELIVERY TIMES
Packages destined for mainland Spain are sent via Seur or Correos Express. The estimated delivery time is 24-72h (business days) from the moment the order is placed.
Canary Islands, Balearic Islands, Ceuta and Melilla orders are sent via Seur or Correos Express. The estimated delivery time is 5 to 10 business days from the moment the order is placed.
International shipments are sent via Correos Express, TNT or GLS. The estimated delivery time is 6 to 15 business days from the moment the order is placed.
SHIPPING COSTS
All shipping costs for orders over €60 are free throughout mainland Spain.
For the Canary Islands, Balearic Islands, Ceuta and Melilla, shipping costs are €9.
The rest of international shipments:
-Portugal: €11
-France: €20
-Italy: €20
-Greece: €32
-Czech Republic: €32
-Ireland: €32
-Northern Ireland: €32
-Germany: €20
EXCHANGES OR RETURNS
The customer has a maximum period of 15 calendar days, provided that the item is in perfect condition. In that case, please notify us by email at web@julianea.com, indicating the order number and the details of the customer who made the purchase. Once we receive your email, we will inform you by email of the steps to follow.
If the products have any manufacturing or printing defect, Julianea S,L will cover all shipping costs and replace the product at no additional cost to the customer.
If the return is due to causes not attributable to Julianea S,L, such as a change of mind regarding the size, color or product model, the customer will assume the collection and shipping costs, at a cost of 5 euros.
To avoid size-related returns, if you have any doubts when choosing the size to buy, write to us at web@julianea.com and we will help you personally.
TRACKING YOUR ORDER
Once your order has been placed, we will send you several emails informing you about its status.
You can also access all the information about your orders through the My Orders section within My Account.
To access My Account, you must log in and follow the link with your name that appears at the top of the website once logged in.
To resolve any questions about the status of your order, please contact Customer Service.